Jewerlondon’s Terms & Conditions
During your time as a User with the Site, You agree We are permitted to collect the following data concerning the use of our site:
1. Details of the visit to Jewerlondon including location, individual page traffic and other related data.
2. Information You provide for Us upon registering and when making a purchase.
Sometimes, Jewerlondon gathers information about the use of our Website to help Us better analyze the type of people who visit our Website and why as well as provide relevant information to our advertising partners. The type of information gathered, known as cookies, does not identify You or compromise your personal information in any way.
Cookies are downloaded to your computer automatically every time You use the Site.
These cookies are for our use and help Us improve the service to You and the future quality of our Website.
You have the option to decline cookies using any internet browser. While the option is completely at your discretion, You may not be able to access portions of our Website without allowing cookies.
The information provided via cookies along with the information You provide can be used for the following:
1. To appropriately respond to your requests for service or support.
2. To provide requested information about our business or products.
3. To help Us better serve You in other ways.
If You have used the Site’s service before or are a pervious purchaser of our products, We are permitted to use the information You’ve provided to recommend other products based on your previous purchases and your visits to various pages throughout our online store.
Please be advised that if the name/address stated on the shipping address are different to the name of the cardholder as stated on the payment card, for purposes of security, we may ask you to provide us with additional official identification or proof of address.
Your personal data is safely stored on our secure servers. Any details regarding your purchases and transactions with Jewerlondon are encrypted to ensure they are as safe as possible. The information being transmitted online cannot be guaranteed as safe or secure and is entirely at the risk of the User. Keeping your password and username secure and protected is strongly advised to ensure maximum security.
To make purchases from Jewerlondon, You are required to submit personal details, which You agree are valid and true and assigned to your responsibility.
Those who are allowed to make purchases from the Site are those issued a valid credit or debit card from a bank or those with a valid PayPal account.
All orders from the Site are subject to availability and the acceptance of a customer’s payment. Items listed as in your shopping cart but not yet purchased are not deemed reserved and can be purchased by other consumers from the Site.
Payment can be made with any major credit card, including MasterCard, Visa, AMEX and Discover. The Site also accepts payments from valid PayPal accounts. All prices listed are in EURO, US DOLLAR & BRITISH STERLING.
The listed prices do not include taxes, duties and other applicable fees, including but not limited to EU VAT. The customer will be responsible for any applicable fees, which will not be calculated by Jewerlondon.
By paying with a valid credit/debit card or PayPal account, You confirm that You are authorized to use said payment resource.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Jewerlondon is able to refund merchandise purchases within 45 days of delivery. In order to be a valid return, the product must be sent back to Jewerlondon in its original package.
There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to Us by Certified Mail.
Once the product has been deemed an eligible return, Jewerlondon will refund the customer the funding spent on the returned products minus shipping and packaging.
We advise You to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to the User within 14 days of the refund request. Please note that Solid gold, custom made, paved with precious materials and engraved items cannot be refunded or exchanged as they are made specifically at your request.
During the return or exchange of a faulty or non-faulty product, the shipping charges incurred from delivery of the item from the customer to Jewerlondon is covered by the customer and with regards to exchanges, we cover the shipment of the item back to the customer.
Jewerlondon fulfils the orders via DHL/FedEx or other tracked shipping providers where applicable. The DHL/FedEx or any other applicable shipping provider will attempt to deliver the item to the shipping address provided twice. Please make sure someone is available at the delivery address on the day of delivery. Any uncollected item will be returned to Jewerlondon and the buyer will be charged for the two way shipping charges in case of a refund. Further, the products are insured by the DHL or FedEX. However, the buyer should examine the content of the parcel when receiving the items from the delivery staff. If there are any missing items please do not collect the item and return it to the delivery driver so that we can proceed with the insurance.
While the team at Jewerlondon is committed to making sure everything written on our Website is complete, accurate and of high quality, We are unable to ensure the accuracy and completion of the information listed therein. We reserve the right to change the information on the Site at any time, and We do not commit ourselves to updating the information that may be outdated.
Intellectual Property Rights
By using the Site and registering as a User, You are not granted any rights in terms of copyright, product designs, any trademarks or any other forms of intellectual property and material rights related to the products, content of the Site and any other related rights concerning Jewerlondon or any of its products.
Using any of the content listed in the site requires express written consent from the Company and/or its authorized representatives. Any reproduction not expressly permitted is prohibited and may result in civil or criminal penalties.
The exception to said penalties and prosecution is the creation of one (1) copy of the
Website content for personal use only.
This Site is for personal shopping use only. Copying, modifying, distributing, transmitting or reproducing or sell any of the content within the site or re-sell our products portrayed and produced by the Site. Use of his Site for advertising or sales for your own Site is strictly prohibited.
Activity as a User
Jewerlondon reserves the right to embed and present links to Website outside of the Company’s control, including but not limited to those parties who choose to advertise on our site. Jewerlondon has no ability to review each link. As such, We cannot endorse and are not held responsible for the content or privacy settings of said third-party sites. We are not responsible for any damages or loss allegedly caused as a result of visiting third-party websites linked through our advertisers and other third-party resources.
Court systems therein.
*Jewerlondon Limited is a company registered in England and Wales with company number 09499273