Free Exchange and Returns:

If you find yourself dissatisfied with our products you are entitled to request an exchange or a full refund within 45 days of delivery. The product must be sent back to Jewerlondon in its original package. There must be no signs of use, abuse or misuse of any kind.

Customs Duty Payments:

Please remember customs duty payments are at customers’ responsibility and such payments are not refundable by Jewerlondon.

Custom Made Items:

Solid gold, custom made, paved with precious materials and engraved items cannot be refunded or exchanged as they are made specifically at your request.

Please contact for all return/exchange enquiries. Remember to quote your order number in your email subject.